Utilizing design expertise to provide field solutions
We were approached by a new customer who was experiencing an epidemic of drifting cylinders. The customer was frustrated by the failures, as well as the lack of support from the current vendor. JARP received a sample cylinder to remanufacture and perform a technical review to resolve the drifting. During the technical review, it was found that the piston/seal design were not appropriate for this application. JARP offered a new piston and seal design to retro fit the existing cylinder.
The initial remanufactured cylinder passed all application tests, and JARP established a remanufacturing program for all jackleg cylinders for this customer. After helping the customer with this issue, JARP was asked to supply additional new products, and currently has 100% of this customer's cylinder business.